Contact Agena AstroProducts

Thanks for reaching out to us.

Please select the option on the left which best describes your question so that we can help.

An order confirmation email is sent automatically a few minutes after you place your order. A shipment notification email is again sent automatically once your order ships by the next business day.

If you have an account on our website, you can see your order status at any time from within your account as well.

If you do not hear form us via email by the end of the next business day after you place your order, please check your spam/junk folder first before contacting us.

Related Queries:

• 2.2 How will my order ship?
• 2.3 When will my order ship?
• 2.4 Has my order shipped?
• 2.5 When will I receive my order?

Still have qustions? Please submit the form below or see other options on the left.

Please see individual product pages for item availability. We show the stock status and also the live quantity we have in our inventory on our website.

If an item is not in stock, its availability date - if known - is also shown on the product page. If no availability information is listed, then we do not know when the item will be back in stock.

Related Queries:

• 1.9 Do you have item XYZ in stock?
• 1.10 An item I want is not in stock. When will it be available again ?
• 1.11 An item I want is not in stock. Can I still order it?
• 1.12 An item I want is not in stock. Can you contact me and let me know when it's available again?

PLEASE NOTE: We do not make specific product recommendations. We also do not offer subjective opinions about compatibility with your specific telescope, optical performance or comparison between products. For examples and more information about this policy, please see our Product Opinions and Recommendations note.

Still have a question about a specific product? Please submit the form below or see other options on the left.

We ship internationally! Most of our products can be shipped overseas, except where prohibited by the supplier or if the products are very heavy (large telescopes/mounts).

We ship all international orders via the United States Postal Service. They offer economical, reliable service and your brokerage fees are kept to a minimum (as compared to using UPS or Fedex, for example). Brokerage/ customs duties may be imposed by your country upon import, for which you are wholly responsible.

Related Queries:

• 3.1 Do you ship all products outside the US?
• 3.2 Is there an order minimum?
• 3.4 How do I find out my shipping choices or shipping costs?
• 3.6 What are my shipping choices?
• 3.7 Will I get a tracking number to track my shipment?
• 3.8 When will my order ship? When will my order arrive?
• 3.10 Why has my order not yet arrived?
• 3.11 Will I have to pay any customs fees or duties?
• 3.12 I do not live in the US. Can I have my order shipped to a US address?

Found a better shipped price for an in-stock item from an authorized dealer? Then please submit the form below . We'll do our best to meet or beat that price promptly to earn your business.

We want you to be happy with your purchases from us. You may return most items within 30 days of mailing (not receipt) for an exchange or refund. Items returned must be in new, unused condition. After 30 days from the date of shipment, please contact the manufacturer for possible repair or replacement

Related Queries:

• 4.1 What is your return policy?
• 4.2 I ordered the wrong item/size or simply changed my mind? Can I return it? OR, I am not sure if a certain eyepiece,etc. will perform well with my telescope. Can I return it if I don't like it?
• 4.3 How do I return an item? Where should I ship it?
• 4.4 Do I need an RMA or Return Authorization Number?
• 4.5 It has been more than 30 days since I placed my order. Can I still return or exchange something?
• 4.6 How will I receive my refund? When will my credit appear on my account?

Want to return a product? Please review the information provided above and then submit the form below.

Thank you in advance for sharing any website issues you may be having. We apologize for any inconvenience this may have caused. Please include as much detail as possible in describing the issue so we can have our technical team attempt to resolve the issue as quickly as possible.

We sincerely value the suggestions and feedback of our visitors. If there is something we're doing well, something we can improve on, or something you wish we had, please let us know!

PLEASE NOTE: We do not make specific product recommendations. We also do not offer subjective opinions about compatibility with your specific telescope, optical performance or comparison between products. For examples and more information about this policy, please see our Product Opinions and Recommendations note.

For Product Availability and Order Related Inquiries:

Email Orders(at)AgenaAstro.com (preferred) or call Sarah at 562-215-4473 from 9am - 1:30pm US Pacific time Monday - Friday.

For Product Info and Technical Inquiries:

Email Info(at)AgenaAstro.com (preferred) or call Manish at 562-972-3738 between 9am - 8pm US Pacific Time (NOT Eastern Time), 7 days a week.

Mailing Address:

We are an internet business only. We do not have a retail store/showroom or salespeople to demo products/make recommendations. If you are in the LA area, you are welcome to pick up your order from our office by prior appointment (only). Orders must still be placed via our website before pickup. Please contact us via phone or email for details.

Sorry - we do not accept phone orders. Please use our online shopping cart to place your order.

If your concern is not addressed by one of the options on the left, please submit the form below to contact us.