Since our founding, we have worked very hard to offer uncompromising customer service. Agena AstroProducts is now widely recognized for this in the astronomy community. We invite you to check out our customer feedback below.
1. Online Sales Channels
- eBay (13,000+ 99.9% Feedback, Power Seller, Top Rated Seller)
- Amazon.com (1,750+ 100% Feedback, 5-Star Rated)
- Google Trusted Stores (150+ Feedback, 5-Star Rated)
- Yotpo Store Reviews (20+ Feedback, 5-Star Rated)
2. Online Forum Discussions
- Cloudy Nights Mar '16) - "Kudos to Agena AstroProducts"
- AstronomyForum.Net (Sep '14) - "Some purchases from Agena AstroProducts"
- Cloudy Nights (Jun '14) - "Props, Agena Astro!"
- Cloudy Nights (Apr '14) - "Anyone ever ordered from this place?"
- Cloudy Nights (Nov '13) - "Agena Astro Service"
- Cloudy Nights (Jun '13) - "Great example of support from Agena Astro"
- Cloudy Nights (Nov '12) - "Agena Astro"
- Cloudy Nights (Sep '12) - "Agena Astro"
- Cloudy Nights (Apr '11) - "Thumbs up for Agena AstroProducts"
- Cloudy Nights (Feb '11) - "Agena Astro...No Replies To Emails???"
- Cloudy Nights (Jun '10) - "Who's your favorite vendor and why?"
- Cloudy Nights (Dec '10) - "Customer service is NOT dead in America!"
- Cloudy Nights (Jul '07) - "agena astro anyone bought from them lately"
- Cloudy Nights (Sep '06) - "Try this place for deals/service!"
- Cloudy Nights (May '06) - "Agena AstroProducts a good place to shop.."
- Cloudy Nights (Oct '05) - "Agena Astro Products?"
- Excelsis - Places to buy
3. Selected Customer Feedback
Some selected, unsolicited customer feedback we've received over the years for our products and service are shown below.
"Let me tell you, I have not been treated so well by an Internet vendor in a long time. May you live long and prosper! I will look forward to ordering from you again."
- Mike M., Inkom, Idaho
"Thank you for the call & time you spent answering my emails. It is not often a company, large or small, will ask for your phone number and call and answer your questions personally. I always find it impressive when someone takes the extra effort to help me make a decision."
- Bobby R., Halfway, Oregon
"I just wanted to tell you, when I ordered the film I was worried I wouldn't be able to ask questions because whoever was selling it wouldn't have time to answer them. I'm so glad I ordered from you, you have been more helpful then I possibly could have imagined."
- Rebecca S., Milwaukee, Wisconsin
"It's one thing to do business with somebody when things go right but when something goes wrong is when you really see how somebody takes care of you. You are a wonderful individual to do business with and [I] will continue to do business with you in the future. I am going to go out of my way to let other people know how good you are to work with."
- Ron K., Hilliard, Ohio
"Thanks for your prompt, courteous service and very reasonable pricing. I wish other businesses would approach customer service like you have for me. I'll continue to be a customer of Agena, and look forward to more products that you may have planned for the future."
- James M., Mount Vernon, Ohio
"It is rare to find a businessman who truly cares about his customers the way you do. Through your efforts, you have not only gained a new loyal customer, but also an avid supporter. Thanks again for everything."
- Allan B., San Pedro, California
"Thank you for taking care of me. I am sure that if there is something that I need and you have it, I'll be coming back. It's guys like you that make buying a pleasure!! Keep up the good work!!!!."
- Rick D., Austin, Texas
"In addition to having fantastic prices on Baader film and books, Manish provided fabulous customer service - fast communication, patient and friendly answering my questions, speedy shipment... what more could you ask for?"
- Mary F., Oakland, California