Help / FAQ

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1. Ordering and Payment
2. Shipping and Delivery
3. International Orders
4. Returns and Exchanges
5. My Account
6. Coupons and Discounts
7. Product FAQs
8. Guarantees
9. Privacy & Security
10. Still Need Help?
1. Ordering and Payment

1.1 How do I place an order? Can I order over the phone?

Use our secure online shopping cart to place an online order at any time. Sorry - we do not accept phone orders.

1.2 What are my payment choices?
We accept the following:

* PayPal (preferred)
* Major credit cards (Visa, MasterCard, American Express and Discover)
* Checks
* Money Orders

You can choose your preferred payment method when you check out online.

1.3 I want pay with a check or money order. How do I order?
First, use the online shopping cart to place your order. Choose "Check by Mail" or "Money Order" during checkout. Be sure to actually submit your order by clicking on the "Place Order" button. Online ordering/checkout is required even though you will be mailing a payment.

Make payment out to "Agena AstroProducts" and mail to:
Agena AstroProducts
14905 Paramount Blvd, Suite C
Paramount, CA 90723

Please write your order number on your payment, or include a printed copy of your order.

1.4 Is there an order minimum?
There is a $10 minimum for domestic US orders, and a $25 minimum for all international orders, not including Bargain Books. There is no minimum order requirement for Bargain Books since these are shipped separately for an additional shipping cost.

1.5 When will my credit card be charged?
Your card will be charged only when your order is packed and ready to ship, not when you place your order.

1.6 How do I change quantities or cancel an item in my order?
If you have an account, click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order.

If you do not have an account or did not create an account while placing your order, please call us to make any changes. Once an order has begun processing or has shipped, it will be "locked" and the order can no longer be changed or canceled.

1.7 How will I know if my order has been received or shipped?
You will receive an automatic e-mail confirmation of your order when it is received, and again when it ships. If you create an online account with us, you can also log into your account at any time to view its status.

1.8 Do I have to pay sales tax?
Sales tax of 9.00% is levied for all orders shipped to an address in California. Sales tax will be automatically calculated and applied to your shopping cart during checkout.

1.9 An item I want is not in stock. Can I still order it?
Sorry - we do not accept back-orders for out of stock items. There are a few exceptions and these are clearly noted on the product page if an item can be back-ordered.

1.10 An item I want is not in stock. Can you contact me and let me know when it is available again?
(a) For Product Pages that display only a single product:
Please go to the product page for the item that is out of stock. On the top right, you should see a link that states "Email me when back in stock." Click on this link and submit your email address to be automatically notified when the item is back in stock again.

(b) For Product Pages that display more than one product or product options:
For such products, this link is not displayed. In such cases, we regret that we are unable to inform you when the product is available again. Many products we stock are kept in very small quantities, and/or ordered very infrequently from our suppliers, so it is very difficult to keep track of the many inquiries we get. For such products, please check the product page regularly to see if the item is available again.

1.11 How do I obtain a copy of my receipt/invoice?
Click the "My Account / Order Status" link at the top right hand side of our site and log in to your account. You can then view or print invoices from the "My Orders" section. If you did not create an account while ordering, email us with your order number, and we will send you a pdf copy of your invoice. We are unable to mail paper invoices.

1.12 An item is missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. We occasionally ship an order in more than one part to optimize delivery times and cost.

If you still believe that something is missing from your order, please contact us immediately and we will do whatever is required to make things right.

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2. Shipping and Delivery

2.1 How much is my shipping cost?
Shipping is absolutely free for all products shipped within the Continental US. Shipping is free for all products except binoculars and telescopes shipped to Alaska, Hawaii, Puerto Rico, Guam and APO addresses. For more details, please click here.

2.2 How will my order ship?
Telescopes and Binoculars are shipped within the continental US via UPS or Fedex Ground service with tracking and full insurance.

All other items are shipped via USPS (US Postal Service). Depending on your order, domestic US orders will ship via First Class mail (packages weighing 13oz or less), Priority mail (packages weighing over 13oz), Media mail (Charts, software or books), or a combination thereof. Delivery confirmation is included for most orders at no extra charge. However, insurance is optional.

2.3 When will my order ship?
We usually ship orders everyday from Mon-Fri. Orders received by 9am PT (12noon ET) will usually ship on the same day.

2.4 Has my order shipped?
You will receive an automatic e-mail notification when your order ships. If you create an online account with us, you can also log into your account at any time to view its status. If there is any problem or delay with your order, we will contact you promptly.

2.5 When will I receive my order?
For items shipped directly via US Postal Service (USPS) from our location in California:

Delivery time will vary depending on the shipping method used (see "How will my order ship?" above) and your proximity to our location in Los Angeles, CA.

* First Class Mail: 3 - 5 business days
* Priority Mail: 2 - 3 business days
* Priority Mail Express (formerly called Express Mail): 1 business day to most US locations (contact us with your zip code to confirm)
* Media Mail: 4 - 10 business days

Note that these are typical delivery timelines and are NOT guaranteed by the USPS. In shipping thousands of orders over 5+ years, our experience has been that about 95% of orders arrive within this timeline. However, delays of up to 2-3 weeks can occur in very rare instances, even for priority mail service. In case of delays, please understand that once we ship your order from our local post office, there is nothing we can do but wait for the USPS to deliver your package to you.

2.6 Will my shipment be insured?
For US Postal Service (USPS) shipments, delivery confirmation is included at no extra charge (some exceptions apply). However, insurance is NOT included, so your order is not automatically insured against loss or damage. Insurance is offered to you as an option when you check out. If you do not choose this optional insurance, please understand that you will have no recourse if your package is delayed, lost or damaged. In our experience, over 98-99% of shipments have no problems whatsoever (except for the occasional delay), but the choice of spending an additional dollar or two for added protection or taking a chance is yours to make.

For orders shipped via UPS or Fedex (used for telescope and binocular shipments only), tracking and insurance are included.

2.7 How do I insure my shipment?
During check-out using our online shopping cart, you will see a link that takes you to a page from where you can add optional insurance to your order for a small additional fee ($1 per $100 of your order total). You can also access this page here. We use a private 3rd party (Endicia) to insure packages.

2.8 What is my order tracking number? How do I track my order?
You will receive an automatic email notifying you of your order shipment. Your delivery confirmation or tracking number (if applicable) will also be included in this email. Note that tracking information on the USPS/UPS/Fedex websites can take up to 24 hours to be updated and visible so please be patient if you don't see the tracking information right away.

2.9 My order was mailed a few days ago. However, I still cannot track my order online?
A small number of packages are shipped without delivery confirmation. These are restictions placed by the US Postal Service (for example, on thin, flat items sent in envelopes).

In some other cases, the USPS' automatic scanners might miss scanning the delivery confirmation barcode on your package. In such cases, your package is still on its way to you even though we are unable to track it, so please give it some time to arrive.

2.10 My order has not arrived.
For orders shipped via US Postal Service (USPS):
If your order has shipped, please allow sufficient time for your order to be delivered. You can view the typical delivery timeline for orders in "When will I receive my order?" above.

Note that these are typical delivery timelines and are NOT guaranteed by the USPS. In shipping thousands of orders over 5+ years, our experience has been that about 95% of orders arrive within this timeline. However, delays of up to 2-3 weeks can occur every now and then, even for priority mail service. In case of delays, please understand that once we ship your order from our local post office, there is nothing we can do but wait for the USPS to deliver your package to you.

For orders shipped via UPS/Fedex:
Please contact UPS or Fedex with the tracking number we sent you when your order was shipped. All UPS/Fedex orders are shipped with tracking and full insurance, so you are fully covered in the event of any loss/damage.

2.11 My order is lost or damaged. What do we do?
During checkout, you are presented with the option to insure your shipment for loss or damage for a small additional fee. If you do not opt for insurance, please understand that you will have no recourse in case of shipping delay, loss or damage.

If your order is lost, we can send you a scanned image of your mailing record from our USPS postage processing software (Endicia) upon request, which serves as proof of mailing. Under such circumstances, you might also be covered by your credit card or Paypal buyer policy and be eligible for refund through them.

If you selected optional insurance during check-out and your package does not arrive within 30-days, please contact us and we will work with you and Endicia (our 3rd party insurance company) to get things resolved promptly.

2.12 Can I provide special delivery instructions for my order?
Unfortunately, you cannot. We use US Postal Service (USPS) for all shipments. Your package will be delivered like all other mail you receive from your mailman/local post office.

2.13 Can you ship my order via UPS or Fedex?
Generally, shipping costs are lowest and delivery times fastest with USPS. However, we will be happy to ship via UPS or Fedex at your request. You will be responsible for the full shipping cost and it will take an extra day or two to ship your order.

2.14 I only received part of my order today. Where's the rest of it?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already.

Sometimes we ship an order in more than one part to optimize delivery times and cost. For example, if you order a book and an eyepiece together, the eyepiece will arrive earlier since it will ship via USPS First Class or Priority Mail. The book will arrive a few days later via the slower USPS Media Mail service.

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3. International Orders

3.1 Do you ship all products outside the US?
We do not ship Tripods/Mounts, Binoculars and most (large) Telescopes outside the US. We do ship some smaller telescopes internationally. Add an item to your online cart. If you are able to check out or get a shipping quote, then we can send that item to you. If you are unable to get a shipping quote or check-out, then we regret that we cannot send that item to you outside the US.

3.2 Is there an order minimum?
Yes. For all international orders, including Canada, your order total must equal or exceed $25 not including shipping costs.

3.3 Do international orders also ship for free?
No - International orders to not ship for free as US orders do. International customers will have to pay the actual shipping cost based on the shipping method you select.

3.4 How do I find out my shipping choices or shipping costs?
* Add your items to the online shopping cart.
* Click on the "View Cart" button visible on the top right corner of every page.
* In the "Shipping Rates" box, enter your country, state and postal code information.
* Click on the blue "Recalculate" button.
* You will be shown several shipping methods and the actual shipping cost for each method in the drop-down list.

3.5 How do I place an international order?
Simply add your items to the online shopping cart and check out normally. During check-out, you will be shown several shipping choices and the cost for each shipping method. You will be able to see all shipping costs before finalizing your order.

3.6 What are my shipping choices?
We use USPS (US Postal Service) only for all international shipments. Courier services like UPS and Fedex are very, very expensive, and require a lot of additional paperwork. Hence, we do not use these services.

You will have the following choices with USPS:

* International First Class Mail
No insurance. No package tracking. Delivery time varies by country. For most countries, it averages 3 weeks. Sometimes, it can take as long as 4-6 weeks (especially for Brazil, S. Africa, Italy, & Germany). Delivery delays are common. Offered only for packages weighing up to 4 lbs. Once your package ships, we can do nothing but wait until your package arrives. If you don't receive the package in 5-6 weeks, contact us and we will work with you to resolve the issue. If you don't want to take the risk of this delay, then DO NOT USE First Class mail - use Priority or Express shipping instead.
* International Priority Mail
Partially or fully insured. No package tracking. Delivery time varies between 8-15 business days for most countries.
* International Express Mail
Fully insured with tracking. Delivery time varies between 5 - 10 business days for most countries.

Note that the above delivery time lines are typical and are NOT guaranteed by the USPS. Delays can occur because of customs or delivery services in your country. Not all of these options may be available for your order or your country. Most international customers opt for USPS First Class Mail since it is usually the cheapest shipping option. But if you want insurance, you must select Priority or Express Mail. If you want tracking, you must select Express Mail.

"Business days" do not include Saturday, Sunday or holidays.

3.7 What are my payment choices?
For international orders, we accept Paypal and credit cards only. We do not accept any other form of payment, including checks or money orders.

We prefer PayPal. However, we also accept major credit cards (Visa, MasterCard, American Express and Discover). If you plan to pay using a credit card, please also see "Additional credit card related issues" below.

3.8 Additional credit card related issues: (i) Why was my credit card declined? Or (ii) "I get an AVS Mismatch or other error while using my credit card. What do I do?"
We use a secure credit card authorization system via Authorize.net (The largest and best known US processor of online credit card payments). However, international credit cards are often rejected by our processor. This could happen for several reasons, but the most common one is if your credit card issuing company does not use the more secure AVS (Address Verification System) commonly used in the US. Credit card rejections are very common for countries in Eastern Europe and South America.

If you attempt to place an order with a credit card and if your order is rejected for any reason, then PLEASE DO NOT attempt to reorder again. Your card will be rejected again, and we are charged a fee by Authorize.net even for every failed transaction. It really hurts us financially when some international customers keep re-attempting to order with the same information, so please be considerate.

If your card is rejected online, we can still process your order manually. To do this, you will have to send us your credit card information (via phone or email). We will need your credit card number, expiry date, and CVV (3-digit security) code. The shipping and billing information will be obtained from your rejected/failed online order so you need not send that to us again.

If you are not comfortable giving us your credit card information for manual processing, then paying via PayPal is your only alternative.

3.9 Will I have to pay any customs fees or duties?
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You should contact your local customs office for further information.

3.10 Will I get a tracking number to track my shipment?
That depends on the shipping method you select. USPS Express Mail is the only method that provides tracking. If you opt for Express Mail this tracking number will be sent to you after your order ships.

3.11 Will my shipment be insured?
That depends on your country and on the shipping method you select during check out.

* With USPS First Class service, your package cannot be insured.
* With USPS Priority service, your package is automatically insured up to $65 by the USPS. If your order total is more than $65, you will be given an option to add additional insurance to your package when you check out.
* With USPS Express Mail service, your package will be fully insured.

There are some minor exceptions to the above rules. We will notify you before shipment if any of the above conditions do not apply to you.

3.12 When will my order ship? When will my order arrive?
All orders are shipped within 1-2 business days. For delivery estimates, please see "What are my shipping choices?" above.

3.13 I do not live in the US. Can I have my order shipped to a US address?
Yes. Simply use our online shopping cart to place your order. There are no additional charges and you do not need an international shipping quote. Your order will ship free like any other US order.

However, if you want to pay using a credit card, please see "Additional credit card related issues" above.

3.14 What is your return policy?
It is the same as for our US customers. Please see Returns and Exchanges for complete details regarding our return policy.

3.15 What countries have you shipped your products to?
Our list of international customers continues to grow. To date, we have shipped orders to almost 60 countries including:

Albania, Argentina, Australia, Austria, Azerbaijan, Bahrain, Belgium, Bosnia-Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, France, Germany, Great Britain, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kazakhstan, Latvia, Lithuania, Luxembourg, Malaysia, Maldives, Malta, Mexico, The Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, Uruguay and Vietnam.

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4. Returns and Exchanges

4.1 What is your return policy?

If you are not 100% satisfied with your purchase from Agena AstroProducts, simply return the item in new (mint) condition within 30 days of mailing for a full refund (less all shipping/handling charges). Please see additional details below...

1. 30-day limit
We must receive the returned items within 30 days of the date we shipped it. No exceptions. Make sure you thoroughly inspect and test the item immediately upon receipt. Please don't wait for days or weeks to tell us that you didn't get around to using it, that the weather did not co-operate earlier, that it does not work well with the newest telescope you just bought, or that you sold the scope you planned to use it with. After 30 days, the manufacturer's standard warranty terms will apply.

2. Return in new condition
All returned items must be in absolutely new (mint), resaleable condition. Returned items should not show any evidence of use or wear, dirt, or blemishes of any kind. Items must be returned in their original packaging and should include all supplied materials, instructions, warranty cards, original accessories, hardware, and any software provided.

A restocking fee will apply if the item is not returned in new condition, since we are forced to sell returned items on clearance at a lower price. For this reason, hold on to all packaging and use extreme care while using items, unless you are sure you want them. This is especially important for eyepieces since it is VERY easy to get dust inside them or scratch their barrels.

3. Inform us before returning
We request the courtesy of an email or phone call before you send any item back.


4.2 I ordered the wrong item/size or simply changed my mind? Can I return it?
OR, I am not sure if a certain eyepiece, etc. will perform well with my telescope. Can I return it if I don't like it?
If you simply did not like the item, changed your mind, ordered the wrong item or if the item simply did not work out for you, we will gladly take the item back within 30 days from the date we shipped it to you (not 30 days from when you received it).

However, please don't wait for several months to tell us that you didn't get around to it, the weather did not co-operate earlier, or that it does not work well with the newest telescope you just bought. After 30 days, the manufacturer's standard warranty terms will apply. We make no claims for performance or product specifications provided by manufacturers.

Please understand that this liberal return policy is very expensive for us to implement and increases everyone's cost if misused. Returned items, even when in new condition, must invariably be sold at a discount on clearance. We also lose 6% or more of the cost of the sale in credit card charges (3% each way). And we are not even including our added cost of time and shipping materials.

We therefore ask that you use due care and diligence to be certain that you want the product you are ordering. Ensure that the item you order will fit on or work with your telescope before ordering it. Ask us for any information or help you may need before the sale. Take advantage of the internet and research the product online. Make an effort to see the product in use at a local star party. This is especially critical for selecting eyepieces (especially wide angle ones) that will work well with your telescope, or for diagonals/barlows/focal reducers that require additional focus travel.

If you return an item that is not defective/incorrect:
- You will be responsible for all return shipping costs
- We will deduct the shipping cost we incurred in shipping the item to you in the first place
- We may levy restocking fees to recover any mark-downs if the item has to be sold on clearance
- We must receive the item back within 30 days after we shipped it

We think this is a very fair and reasonable requirement. We do not like doing this and we are not looking to make a profit on returns. But we need to ensure that we are able to recover our costs to keep you prices low and our business viable.

4.3 How do I return an item? Where should I ship it?
We suggest that items be securely packaged and insured for the full retail value, as we are not responsible for lost or damaged packages. You can choose any shipping carrier and method of your choice.

Returns should be sent to:
Agena AstroProducts
14905 Paramount Blvd, Suite C
Paramount, CA 90723, USA

4.4 Do I need an RMA or Return Authorization Number?
No - you do not need an RMA to return an item. Just send us an email to let us know that you want to return something.

4.5 It has been more than 30 days since I placed my order. Can I still return or exchange something?
Sorry - returns cannot be accepted after more than 30 days from the date we ship your order. If there is a problem with an item, the manufacturer's warranty (if any) will apply. We may accept a return after more than 30 days in very exceptional cases at our discretion. In this case, you will be given store credit only for the refund amount. Please note that waiting for 2-3 months to try an item out and then deciding it does not fit or work well for you does not qualify as an exceptional case. No returns or exchanges will be accepted after 30 days in such cases.

4.6 How will I receive my refund? When will my credit appear on my account?
We process returns in 2-3 business days after we receive the returned item.

Paypal payments - All customers:
If you paid via PayPal, the refund should then appear in your PayPal account promptly after we process the return.

Credit Card payments - US customers:
Refund amounts up to $100 will be refunded via a credit to your credit card which usually takes 2-3 days to appear on your card statement. If the refund amount exceeds $100, then we will mail you a company check which you should receive in 3-5 days.

Credit Card payments - International customers:
The entire refund amount will be refunded via a credit to your credit card which usually takes 2-3 days to appear on your card statement.

4.7 I received a wrong or defective item. What should I do?
First of all, please accept our sincere apology for the inconvenience. Please contact us within 72 hours of receiving the product. We will arrange for you to return the product (at our cost) and send you a replacement promptly.

US Returns:
If the item is definitively determined to be defective or the incorrect item was shipped to you, we will send you a pre-paid return shipping label. Please affix this label to the return package and drop it off in any USPS mailbox. You do not have to go to a post office for this.

In other cases, we will ask you to return the item via first class mail at your expense. If the item is subsequently found to be defective, we will reimburse you for the shipping cost via a store credit. Return and outbound shipping costs will not be refunded if the item is found to be in perfect working condition upon return.

International Returns:
Please return the package using the cheapest shipping option offered in your country. Let us know the shipping cost you incur. If we are sending you a replacement, we will issue a partial refund for your order to compensate you for the shipping expense. If you are returning the item without replacement, then we will issue you a store credit to cover the cost of return shipping. You can use this store credit for any future order from our site.

Your reimbursement is limited to the shipping cost of the shipping method we recommend, or the cheapest shipping method available. You will not be reimbursed for any difference if you use a more expensive/faster shipping method. Also, please note that the word "Defective" does not include optical aberrations or other performance shortcomings you may observe, especially in eyepieces.

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5. My Account

5.1 What are the benefits of opening an account?

Creating an account is free, private, secure, and convenient. With an account, you can
- View the status of your order online
- Store your shipping address information to make ordering faster and easier
- Keep track of products purchased on our site and
- Create Wish Lists for yourself
- Receive occasional notifications about special offers

5.2 Do I have to create an account?
While there are many advantages to creating an account, you do not have to create one if you don't want to. To check out anonymously without creating an account, click on the "Proceed to checkout" button when you are done shopping. On the next page, you will have the option to create an account and you can ignore this.

5.3 How do I create an account?
1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

5.4 How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

5.5 I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

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6. Coupons & Discounts


6.1 How do I use a coupon code?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart, you will see a box where you may enter your coupon code.

6.2 How do I use my store credit?
If you have an account with us, any store credit on your account will automatically be applied to your next order. You do not have to do anything else.

6.3 What is the AstronomyRatings.com Rewards Program?
We have partnered with AstronomyRatings.com to offer you discounts at our site for astronomy product reviews you post at their site. For every approved review you post at www.AstronomyRatings.com, you get a discount code that you can use to get discounts for your Agena purchases.

6.4 How much can I save by using the discount coupons?

For each approved review posted at AstronomyRatings.com, you get a discount code that is good for $3 off a $30 or larger order at Agena. Your total savings will depend on your total purchase price (before tax), as well as the number of discount coupons you have earned at the time of purchase.
 

If your order total is: You can use up to: For a total discount of:
Less than $29.99 0 coupons $0
$30.00 - $59.99 1 coupon $3
$60.00 - $89.99 2 coupons $6
$90.00 - $119.99 3 coupons $9
$120.00 - $149.99 4 coupons $12
...and so on

There is no limit to the number of coupons you can use with any order (as long as order total supports that many coupons).

6.5 How do I redeem my AstronomyRatings.com coupons?
* Shop for hundreds of astronomy products at our site.
* Based on your order total, use the above table to determine the maximum number of discount coupons you can redeem.
* Look at your AstronomyRatings.com profile to see your unused coupon codes.
* Enter them one at a time during the checkout process at Agena AstroProducts.
* The online shopping cart will automatically apply the discount for each coupon to your order before you submit payment.
* Coupon codes must be entered when prompted in Agena�s online cart. You cannot request that coupons be applied to your order total after you have completed and submitted your order.
* Coupons can only be used online.

6.6 How do I buy/redeem a gift certificate?
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

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7. Product FAQs

7.1: Questions like:
* Which eyepiece is sharper/better - model ABC or model XYZ?
* I have a such-and-such telescope. Which eyepiece should I buy to get the widest, sharpest field? Or will this eyepiece/focal reducer/etc. perform well in it?
* Which is better, or what is the difference between...
The GSO 0.5x focal reducer or the Antares one?
The GSO laser collimator or the Antares one?
The GSO focuser or the William Optics one?
The Oberwerk binoculars or the Zen-Ray one?

A: We regret that we do not make specific product comparisons and recommendations. There are too many variables that go into this - many of them highly subjective - so we refrain from this as a general rule. There are countless combinations of telescopes, eyepieces, and accessories and it is simply beyond the scope of any company or individual to have the specific input you are looking for.

Also, it is not that we don't want to help, but we have fallen into trouble for doing this in the past. If you have a product specific question, we will be happy to try and answer it, but we will not comment on performance issues or comparison between products. Sometimes there is a genuine difference between products and you get what you pay for. In other instances, products may be identical and you pay for the brand.

Quantitative performance depends on how well the focal plane of a telescope, eyepiece or accessory match up. Very good individual products may simply not be compatible. This is often the case when you try and use a wide angle eyepiece in a fast telescope, or insert a focal reducer into the optical path. But perhaps most importantly, a lot of opinions and comments about performance are very personal and subjective. We've seen online comments where one person raved about a certain eyepiece at f/5, yet someone else was disappointed with the same eyepiece at f/8! What is "sharp" or "acceptable" to one person may not be so to another person, even if they use the same equipment.

The only way to know if a specific item works for you is to try it out yourself in your telescope. And we understand that this isn't always feasible. However, with the internet and the tons of information available online, it has never been easier to research such issues before. We also recommend that you peruse the many discussion on these issues on forums and sites like Cloudy Nights, AstronomyRatings.com, Astromart, etc. and make a choice based on the collective wisdom and feedback of others.

Again, we regret that we cannot give you the specific answers you want, but we're just being very honest. If there was a direct, quantitative answer, we would have given it to you.

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8. Guarantees

8.1 Price Match Policy

We work hard to keep our prices low and we are committed to offering you the best prices. We monitor our competition closely. But with prices fluctuating on the internet, you may occasionally find a cheaper price on some items elsewhere. If that is the case, please let us know before you place your order and we will try our best to match or possibly even beat the lower price.

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9. Privacy & Security

9.1 Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect

9.2 Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

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10. Still Need Help?

10.1 How do I contact you?

Please click here for our company contact information.