First of all, please accept our sincere apology for the inconvenience. Please contact us within 72 hours of receiving the product. We will send you a replacement promptly and arrange for you to return the original product back to us at our cost .
US Returns:
If the item is definitively determined to be defective or the incorrect item was shipped to you, we will send you replacement along with a pre-paid return shipping label. Please affix this label to the return package and drop it off in any USPS mailbox or give it to your mailman or UPS driver.
In some cases, we will ask you to return the item first via USPS or UPS at your expense. If the item is subsequently found to be defective, we will reimburse you for the shipping cost via a store credit. Return and outbound shipping costs will not be refunded if the item is found to be in perfect working condition upon return.
If you return an item at your expense without informing us, please note that the shipping reimbursement amount (if warranted) will be limited to the discounted shipping cost we would have paid had we sent you the label. You will not be reimbursed for the full retail shipping cost that you might pay.
International Returns:
Please return the package using the cheapest shipping option offered in your country. Let us know the shipping cost you incur. If we send you a replacement, we will issue a partial refund for your order to compensate you for the shipping expense.
Your reimbursement is limited to the shipping cost of the shipping method we recommend, or the cheapest shipping method available. You will not be reimbursed for any difference if you use a more expensive/faster shipping method. Also, please note that the word "Defective" does not include optical aberrations or other performance shortcomings you may observe, especially in eyepieces.
Finally, if you receive an incorrect or defective item but then change your mind and decide to return it (in lieu of a replacement), please note that you will be responsible for all return shipping costs.