We offer US Postal Service (USPS) and UPS shipping options for international shipments. We do not use Fedex or DHL.
You will have the following choices with UPS:
* UPS Worldwide Expedited
* UPS Worldwide Saver
Sometimes, only one of the two methods above might be offered for your location. Please note that while UPS is faster and safer, they will always levy brokerage and customs fees which you will have to pay UPS directly when your shipment arrives in your country.
You will have the following choices with USPS:* International First Class MailDelivery takes about 3-4 weeks after we ship your package. This can frequently take 4-6 weeks or more for several countries (8 weeks for Italy, Chile, and Argentina; 6-10 weeks for Russia and South Africa, 8-12 weeks for Brazil). THERE IS NO TRACKING OR TRACING/INQUIRY SERVICE FOR FIRST CLASS SHIPMENTS. Once your package ships, we can do nothing but wait until your package arrives. Please do not become impatient and contact us in 2-4 weeks if your package has not arrived. If you don't receive the package in 6-10 weeks, contact us and we will work with you to resolve the issue. If you don't want to take the risk of this delay, then DO NOT USE First Class mail - use Priority or Express shipping instead.
* International Priority MailDelivery takes 1 - 2 weeks after we ship your package. This can sometimes take 3-4 weeks to several countries. The USPS provides some basic tracking information for Priority shipping, but it is not as detailed as the tracking provided with the Priority Mail Express shipping option below.
* International Priority Mail Express (formerly called Express Mail)Delivery usually takes 5-10 business days after we ship your package. You will receive a tracking number with which you can track your shipment in detail from USPS.com.
Again, these delivery times are NOT guaranteed by the US Postal Service. The most common reason for delays is slow customs inspection and clearance in your country, and can sometimes be very long, even for Express mail packages. Upon shipping your order, delivery delays are beyond our control. Delays are quite common but losses are very rare, s...
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Yes. However, the level of tracking detail provided will depend not only on the carrier and the shipping method you select, but also on the postal system in your own country. USPS First Class and Priority Mail services have limited tracking information, especially once the package leaves the US. USPS Priority Mail Express shipments are also tracked in greater detail. UPS packages are tracked in detail at all waypoints.
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All orders are shipped on the same or by the next business day. For delivery estimates, please see "3.6 What are my shipping choices?" above.
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For international orders, we accept Paypal and major credit cards only. We do not accept any other form of payment, including checks, money orders or international wire transfers.
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The most common reason for this is international customers not reading our Help section before buying, and then becoming impatient, especially with USPS First Class or Priority Mail shipments. Please give your order sufficient time to arrive. See #3.6 above for an estimate of how long your order might take to arrive. If you have not received your order in the timeline stipulated above (in 6-8 weeks for first class mail, 3 weeks for priority, and 2 weeks for express mail), please contact us and we will work with you to resolve the issue.
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You are responsible for any duties and taxes that may be levied in your country. These are not included in the item price or shipping cost. We have no control over these charges and cannot predict what they may be or if they will be levied upon delivery. Customs policies vary widely from country to country (Some countries such as UK are strict about imposing hefty customs duties and brokerage fees). It is your responsibility to check with your country's customs office to determine what these additional costs will be prior to buying. Customs fees are normally charged by the delivery company or your country's postal service, or collected when you pick the item up. The carrier (especially UPS) may also charge a brokerage fee for getting your package cleared through customs. These fees are NOT additional unpaid shipping charges as you may often mistakenly be informed, especially in the UK.
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Yes. Simply use our online shopping cart to place your order. There are no additional charges. Your order will ship free like any other US order. However, the warranty offered by some manufacturer's is no longer valid once the product leaves the US and we may request additional credit card verification before we ship your order.
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