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You will receive an automatic e-mail notification when your order ships (please check your junk/spam folder before inquiring about this as automated emails often end up there). If you create an online account with us, you can also log into your account at any time to view its status. If there is any problem or delay with your order, we will contact you promptly.

You will receive an automatic email notifying you of your order shipment (be sure to check your spam/junk folder if you don't see this). Your tracking number will also be included in this email. Note that tracking information on the USPS/UPS websites can take up to 24 hours to be updated and visible, so please be patient if you don't see the tracking information right away.

Short answer: Your package was shipped right after we notified you. It is with USPS despite the message you see, and it is en route. It should arrive shortly.

Long answer: Often, even a few days after we’ve shipped your order, USPS tracking may show something like:

"Shipping Label Created, USPS Awaiting Item"
or "Shipment Received, Package Acceptance Pending"

We ship all packages promptly after you receive the shipment notification email from us. We do not sit on your package for days on end as USPS tracking may incorrectly suggest. The messages above simply indicate that USPS missed the outbound scan on your package after getting it from us, and in such cases, tracking of the package will resume within a few days once the package reaches a distribution center at your end. This used to be rare but has now become commonplace since early 2019.

If you see the message "Shipping Label Created, USPS Awaiting Item," it means that we dropped off the package at our local post office but they forwarded it to the next point without scanning it. If you see the message "Shipment Received, Package Acceptance Pending," it means that our USPS carrier has picked up the packages from our warehouse ("Shipment Received"). However, a package is not considered to be "accepted" and in the USPS mail stream (even though the USPS mail carrier picked it up) until it is scanned at our local post office or distribution center, but they often miss the scan too, incorrectly leaving the tracking status as "Package Acceptance Pending."

Example:
Note that there is no tracking once our carrier picked up the packages on April 29, until it reached Texas on May 4.

April 29, 2019, 2:24 pm 
Shipment Received, Package Acceptance Pending 
CERRITOS, CA 90703

May 4, 2019, 3:04 pm 
Arrived at Post Office 
FRANKSTON, TX 75763

[2 other intermediate tracking steps tracked but not shown here]

May 5, 2019, 1:10 pm 
Delivered, In/At Mailbox 
FRANKSTON, TX 75763 
Your item was delivered in or at the mailbox at 1:10 pm on May 6, 2019 in FRANKSTON, TX 75763.

Short answer: Your package is delayed by the USPS. It is not lost. It will arrive in a few days. We are sorry for this USPS delay, and we thank you for your understanding and patience.

Long answer: In Dec 2014, the USPS announced the closing of several processing centers around the country. These started taking effect in Apr 2015. Prior to this, we would see delays in fewer than 2% of packages we shipped via USPS. Since Apr 2015, we now see delays in about 4% of our shipments. Most of these are first class packages, but priority mail packages are also occasionally affected. This is a big increase in delays, but still a rather small percentage of the total orders we ship, and we are sorry that your order is one of the few that has been delayed. 

Unfortunately, neither the USPS, nor other retail channels like eBay or Amazon have updated their estimated delivery dates to allow for this new normal. Hence, the estimated delivery dates - which are estimates only - are now grossly incorrect for the orders like yours that get delayed. 

In all of these cases, there is no update in the tracking from when we process your shipment/hand it to the USPS at our end and when the package reaches a major post office close to you several days later. Here are some examples and yours might end up looking like one of these.

Example 1: Priority Mail Delay - Estimated delivery time = 3 days; Actual delivery time = 10 days

Note that there is no tracking once the package left California on April 22, until it reached Arkansas 8 days later on April 30.

Shipment Accepted SIGNAL HILL, CA 90755 April 21, 2015 1:19 pm
[2 other intermediate tracking steps tracked but not shown here]
Departed USPS Facility LOS ANGELES, CA 90009 April 22, 2015 10:01 am
Arrived at USPS Facility LITTLE ROCK, AR 72206 April 30, 2015 8:44 pm
[3 other intermediate tracking steps tracked but not shown here]
Delivered, In/At Mailbox LITTLE ROCK, AR 72202 May 1, 2015 1:52 pm

Example 2: First Class Delay - Estimated delivery time = 3 days; Actual delivery time = 7 days 

Note that there is no tracking after we handed the package over to the USPS on May 19, until it reached Texas 5 days later on May 24.

Shipment Accepted SIGNAL HILL, CA 90755 May 19, 2015 12:20 pm
Ar...
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You will receive an automatic shipment notification email from us after your order ships. This email will have a link to USPS or UPS to track your order. You can sign up for email and text notifications from those websites. Thereafter, you will automatically get an email or text from UPS/USPS at every waypoint where your package is tracked until it is delivered.